Troubleshooting & Support
Solutions for common issues and how to contact our technical team.
Access I cannot log in
If you are unable to access your dashboard, please try the following steps:
- Check your email: Ensure you are using the email address you registered with (the one that received the welcome email).
- Reset Password: Click the "Forgot Password?" link on the login page. Check your Spam/Junk folder for the reset link.
- Browser Cache: Try clearing your browser cache or opening the app in Incognito mode.
Error Bank Rejected my WPS File
If your bank or exchange house says "Invalid File Format," it is usually due to missing employee data.
Most Common Cause:
An employee is missing their 9-Digit Routing Code. The UAE Central Bank rejects any file without this code.
How to fix:
- Go to Employees.
- Edit the employee profile.
- Ensure the Routing Code field is exactly 9 digits.
- Ensure the IBAN is valid (starts with AE).
- Go back to Payroll and generate a New Batch.
Contact Open a Support Ticket
If you cannot solve the issue, you can contact our technical team directly inside the app.
How to use In-App Support:
- Log in to your Dashboard.
- Click "Help & Support" in the sidebar.
- Click the "Open New Ticket" button.
- Subject: Briefly describe the error (e.g., "Cannot download Invoice").
- Message: Provide details. You can attach a screenshot if needed.
- Click Submit.
Our team will reply directly within the ticket. You will see a notification bell alert when we reply.